Life-Sustaining Equipment Program FAQs

• Planned Outage Notification: Advance notification of planned outages when possible.
• Arrearage Considerations: Proactive and personal attention from a customer care representative when an account falls into collections.
• Backup Plan Recommendation: Online resources to assist customers in making alternative plans for power outage occurrences.
• Communication Prior to Smart Meter Installation: Education of Advanced Meter Infrastructure (AMI) features and program updates.

Additional benefit that will be introduced toward the end of 2025:

• Emergency Contact Information: Opportunity to register your preferred method of communication with OPPD and a new feature to add a secondary contact for billing or outage notifications.

Review the Life-Sustaining Equipment webpage.

Then do the following:

1. Complete your sections of the enrollment form.
2. Print the form to take to your qualified medical professional.
3. Work with your qualified medical professional to complete their portion of the form.
4. Get their signature.
5. Check the Terms & Conditions “Agree” check box.
6. Submit the form via email to LSE@OPPD.com.

All residential OPPD customers with medically-essential equipment are eligible to submit an enrollment form. The term "medically essential" means medical dependence on electric-powered equipment that must be operated continuously or as circumstances require as specified by a physician to avoid immediate hospitalization or the loss of life of the customer or another permanent resident at the residential service address.

• Every application will be reviewed for completeness and meeting program requirements.
• Forms may be reviewed with the listed medical professional for validation.
• Each customer will be contacted with the status of their enrollment in the program after review.

You may need to work with your doctor’s office, go to a public library, or locate a friend or family member with access to a computer and printer to complete the form and print it off.

Only one form is needed for all persons in the household.

No, restoration of power follows standard OPPD prioritization plans.

No, OPPD does not offer a specific rate type for Life-Sustaining Equipment customers.

Life-Sustaining Equipment customers are subject to standard disconnect policies. OPPD provides a variety of plans and resources to help with utility bills. Find the best solution for your situation by visiting OPPD.com/EAP to learn about OPPD's Energy Assistance Program, Payment Installment Plans and more.

Enrolled customers will receive proactive and personal attention from a customer care representative when an account falls into collections. You can also visit OPPD.com/EAP to see if you qualify for a Payment Plan.

• Customers with a life-long qualified need must reenroll in the program every four years.
• Customers with a temporary need must reenroll every two years.

Please email LSE@OPPD.com or call 402-536-4131 to unenroll from the program.

• If you are moving within the OPPD service territory, the Life-Sustaining Equipment record will move to your new address with your record.
• In the event the person requiring the life-sustaining equipment moves out of the home and creates a new OPPD account, please contact LSE@oppd.com to determine if reenrollment is needed.