Revised 04/2021
PLEASE READ THE FOLLOWING PRIVACY STATEMENT CAREFULLY BEFORE ACCESSING ANY PART OF THE WEBSITE.
Introduction
This Privacy Statement applies to the website located at www.oppd.com, all web pages contained therein, and the websites of certain other service providers that provide a link to these terms (collectively, the “Website”). Where noted, some portions of this Privacy Statement apply only to a subset of the Website. Additionally, where noted, some portions of the Website may have additional privacy policies that apply only to that portion of the Website.
OPPD is committed to securing the privacy of its customers’ personal information. This Privacy Statement details OPPD's general online information practices, how customer information is collected and protected on the Website, and the limited manner in which OPPD may use and disclose such information.
By visiting the Website or using services available on the Website, you are consenting to the collection and use of your information by OPPD as set forth in this Privacy Statement. The Privacy Statement does not apply to any other information collected by OPPD through any other means. Please note that other more specific privacy terms, conditions, and policies may apply (and be provided to you) when you sign up for certain Website services. Please review those terms carefully, as such terms may differ from the terms of this general Privacy Statement.
Throughout this Privacy Statement, the words “you,” “your,” and “yours” refer to any person or entity using the Websites, and the words, “OPPD,” “we,” “us,” and “our(s)” refer to Omaha Public Power District.
Changes to Our Privacy Statement
OPPD may update or change this Privacy Statement at any time and without notice to you. At all times, the most recent version of this Privacy Statement will be posted on this web page. Please review this Privacy Statement regularly for any changes or updates. Additionally, if you have any questions or concerns regarding this Privacy Statement or the practices set forth in it, please contact us.
Information Collection
Except as set forth in this Privacy Statement, OPPD does not collect personal information on the Website unless such information is voluntarily provided by visitors during their visit to the Website. Personal information may be voluntarily submitted through account registration, questionnaires, website correspondence, surveys, bill payment and other means. The Website also automatically collects and stores certain information regarding interactions between your web browser, the Website and other, unrelated, websites that are accessed through your browser, including visitor IP address and the web pages accessed. OPPD may also collect certain information provided by your web browser, including browser type, version, and language preference.
OPPD and certain third-party service providers will have access to information pertaining to large scale usage patterns of the Website for support of internal operations, including maintaining functionality of the Website, diagnosing issues with the Website, analyzing trends, providing more efficient service, and maintaining and/or enhancing security for users. This is accomplished without any personal or private information being recorded.
In addition, OPPD may use cookies, or other similar technology, in connection with your use of the Website. Cookies are small data files that may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit information about you and your use of the Website, such as your browser type, search preferences, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. The use of cookies enables OPPD to provide you with the best browsing experience possible. You can disable some (but not all) Cookies in your device or browser settings, but doing so may affect your ability to use the services provided through the Website.
THE WEBSITE DOES NOT SOLICIT OR KNOWINGLY COLLECT PERSONAL INFORMATION FROM VISITORS UNDER AGE 13, AND IS IN NO WAY DIRECTED AT CHILDREN UNDER THE AGE OF 13. IN THE EVENT THAT WE LEARN THAT WE HAVE COLLECTED PERSONAL INFORMATION FROM A CHILD UNDER AGE 13 WITHOUT PARENTAL CONSENT (OTHER THAN COLLECTION FOR THE SUPPORT OF INTERNAL OPERATIONS AS SET FORTH BELOW), WE WILL DELETE THAT INFORMATION AS QUICKLY AS POSSIBLE.
Marketing and Surveys
When you visit the Website, OPPD may ask if you would be interested in other associated products or services. As part of our efforts to provide you with better products and services, and to increase customer satisfaction, we may share information with third-party providers that assist us in providing those products and/or services to you. Additionally, from time to time, we may include survey forms on the Websites. For example, we may survey customers concerning issues that are important to us, such as customer opinions or services offered. The aggregate information we collect is used to improve our services, and update our product offerings. Additionally, we do provide our survey vendors with limited personal information needed to conduct the survey, such as names, email addresses or telephone numbers.
Use of Information
OPPD may use the personal information or other information or data collected, individually or in the aggregate, as described above, for such purposes as analyzing and tracking the level or type of user activity or otherwise enhancing your and other users' use of the Website. OPPD may also use your submitted information to contact you regarding your use of the Website, your account, or to keep you updated with OPPD's services. By submitting your contact information through the Website, you consent to OPPD contacting you by means of the contact information provided.
NOTWITHSTANDING ANYTHING SET FORTH HEREIN TO THE CONTRARY, OPPD RESERVES THE RIGHT TO USE YOUR PERSONAL INFORMATION (EXCLUSIVE OF ANY FINANCIAL INFORMATION PROVIDED, IF ANY) FOR ANY LEGALLY PERMISSIBLE PURPOSE, IN OPPD'S SOLE DISCRETION.
Disclosure of Information
All personal information collected by OPPD is used exclusively for the purpose of serving your needs and administering our account relationships. It is not OPPD’s policy to sell or distribute your private information without your permission, unless we are legally required to do so.
OPPD may disclose certain information with third parties to assist in bettering your experience with our Website. For example, OPPD may partner with other companies to further develop the Website, process account payment transactions, send account notification messages and analyze data collected by the Website. OPPD shall require third parties providing these and other services to comply with strict standards regarding security and confidentiality of such information.
Linked Websites
The Website may provide links to other websites that are not owned or operated by OPPD ("Linked Websites"). Please be aware that OPPD has not reviewed these Linked Websites, and is not responsible for the privacy practices or the content of those Linked Websites. The privacy statements, policies, and other terms contained on the Linked Web Sites apply, and should be reviewed by you upon visiting a Linked Website.
Social Media Services
OPPD has partnered with certain third-party social media services to offer you their services through OPPD's Website. For example, you can use third-party social media services, including but not limited to Facebook, Twitter, LinkedIn, YouTube and others to share information about your experience on the Website with your friends and followers on those services. These social media services may be able to collect information about you, including your activity on the Website. These other services also may notify your friends, both on the Website and on the services themselves, that you are a user of the Website or about your use of the Website, in accordance with applicable law and their own privacy policies.
How We Protect Your Information
We use commercially reasonable administrative, technical and physical safeguards, protection practices, and controls to ensure the integrity of our systems, and to protect your information from loss, misuse, alteration and destruction. Such protection measures include firewalls and Secure Socket Layers (SSL) to protect and encrypt sensitive transmissions. Please be advised, however, that no security system is fail-safe, and we cannot guarantee the information you provide will never be obtained by unauthorized persons. You are responsible for restricting access to your computer or mobile device through which you access the Website. Users of public or shared computers or unprotected mobile devices should log out at the completion of each visit to our Website when you use the Program. Additionally, please note that email communication with OPPD is NOT a secured method of communication.
Employee Access to Information
We have procedures that limit employee access to personally identifiable information to those employees who have a business reason to know such information about you. We educate our employees about the importance of confidentiality and customer privacy through standard operating procedures, special training programs and our policies on ethics. We take appropriate disciplinary measures to enforce employee privacy responsibilities.
MyAccount Access Information
If you chose to manage your account online through MyAccount, you are subject to the terms expressly set forth in the section of MyAccount. Customers participating in this service are able to access their account information through a User Name and password set by the customer, and the participating customers are responsible for maintaining the confidentiality of their passwords. We do not obtain the knowledge of your password.
Electronic Bill Payment Services
If you chose to remit payment through Electronic Bill Payment Services, you are subject to the terms expressly set forth in the section of Electronic Bill Payment Services. Customers participating in this service are able to access their account information through authentications set by the service. We will only disclose a customer’s account information to third parties: (i) where it is necessary for completing transactions; (ii) in order to comply with a governmental agency or court order; or (iii) if a customer gives OPPD prior written permission to disclose such information.
Contact
If you have questions concerning this Privacy Statement, please contact us via email or at the following address:
444 South 16th Energy Plaza Mall
Omaha, NE 68102
CustomerService@OPPD.com