Life-Sustaining Equipment Program

For customers dependent on electricity for life-sustaining medical equipment, power loss can be especially dangerous. OPPD’s Life-Sustaining Equipment (LSE) Program sends notifications in advance of outage events so customers can prepare for potential power loss. LSE customers also receive education about billing and payment resources available during times of need.

Do I Qualify?

This program is intended for individuals with medically-essential equipment. "Medically essential" means you (or a member of your household) are medically dependent on electric-powered equipment. This equipment may need to operate continuously or as circumstances require (as specified by a physician) to avoid immediate hospitalization or loss of life.

Customers should print this application and complete it with their healthcare professional. Signatures from the primary OPPD customer and the healthcare professional are required to be eligible for the program. Completed applications should be emailed to LSE@oppd.com.

How the Program Works

The Life-Sustaining Equipment Program helps customers prepare for situations when they may be without power to their home. Customers receive notifications in advance of planned outages, allowing them to adequately prepare and if necessary, relocate according to their needs.

OPPD cannot guarantee that your service will not be interrupted even if you received advanced notification. You should have medical backup equipment or plans in place to accommodate your medical needs during power interruptions. OPPD highly recommends you alert a friend, family member or neighbor about your essential medical and electrical needs. Enrollment in this program does not result in prioritized restoration.

Enrollment in this program will not prevent disconnection for non-payment. OPPD will provide additional proactive communication for enrolled customers if their account is pending disconnection for non-payment. It is the customer's responsibility to monitor their account and communicate in advance of or in response to OPPD communications and make arrangements as needed. A customer care representative will proactively educate customers about billing and payment resource options should their account fall into arrears. Additional resources for energy assistance can be found here.

Planning Ahead

OPPD provides helpful information to prepare for outage events:

Stay in the Know

OPPD will be introducing enhanced notification options later this year, allowing customers to add an emergency contact for account and outage notifications. Instructions will be provided once this feature is available.

Life-Sustaining Equipment FAQs

Have additional questions? We've got answers.