Business Smart Meter FAQs

Current meter models are nearing the end of their service life and need to be replaced to ensure continued performance and reliability.

As part of OPPD’s commitment to serving customers, we routinely update our equipment to ensure we’re meeting the needs of our customers and systems.

Smart meters are equipped with wireless capabilities which provide a number of new benefits to business customers and provide OPPD with new tools that will help us improve the safety and reliability of our service. Find out more about smart meter benefits.

Connect your account to the new MyOPPD app (also available through your device’s app store) coming in September 2025. Once logged in, the app will walk you through the features and tools available to smart meter customers.

No. You may find that adding a Smart Home hub or other smart devices can help you build upon the new meter features, but there is no change to your everyday service or the devices our power supports.

Smart meters are the new standard for OPPD customers and utilities nationwide. If you are interested in smart meter alternatives, you can reach out to OPPD once we notify you that your address is scheduled for exchange. At that time, we can discuss all considerations around your exchange.

Please note opting for an alternative meter may include additional fees and services charges.

According to the Federal Communications Commission (FCC), smart meters in general do not cause or contribute to health issues. The meter models chosen by OPPD for our customers meet or exceed safety-standard testing conducted by multiple third-parties.

Smart meters will not interfere with these devices and will continue to support them just like your old meter.

If you have life-sustaining medical equipment on site, please enroll in OPPD's Life-Sustaining Equipment (LSE) Program as soon as possible. We will work with you to make sure the appointment won’t disrupt any medical equipment.

Find out more about smart meter health and safety.

The same data we always have: how much electricity your business consumes. The new meters will note your usage more frequently but otherwise its function remains the same.

All data transmitted by the meters is encrypted and follow data privacy regulations and guidelines mandated at both a federal and state level.

There is never any sensitive information collected or transmitted by the meters: only your energy consumption data.

No. By default, smart meters will not need to access your router/internet to function. The meters use their own secure, private network.

In the future, certain apps offered by the meter manufacturer (Landis+Gyr) may ask to connect the meter to your Wi-Fi for additional functionality. However, your basic electric service will not ever use your home internet.

Find out more about smart meter data & privacy.