Electrical Surge Coverage

HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 45 Glover Avenue, 6th Floor, Norwalk, CT 06850, is an independent company separate from OPPD and offers this optional service plan as an authorized representative of the service contract provider, National Home Repair Warranty, Inc., 59 Maiden Lane, 43rd Floor, New York, NY 10038. Your choice of whether to purchase this plan will not affect the price, availability or terms of service from OPPD. OPPD and HomeServe entered into an agreement to introduce these plans to OPPD’s customers.

A sudden and non-continuous increase or burst of electricity, caused by natural or man-made events including lightning strikes and power returns after an outage (“Surge”).

Yes, Electrical Surge Coverage is available to renters and homeowners.

Please check with your insurance agent to determine if protection is part of your homeowners’ insurance coverage. If covered, you may also want to consider the amount of the deductible you pay for any claim (often $500, $1,000 or more). Under Electrical Surge Coverage, there are no deductibles for a covered service. You only pay the monthly fee, and the service covers up to $1,000 per term.

The monthly fee will appear on your monthly OPPD statement.

The devices must have a replacement value more than $100 and covers consumer appliances, electronics and electrical devices including, refrigerators, clothes washers, clothes dryers, dishwashers, blenders, mixers, toasters, microwaves, televisions, window air conditioning units, thermostats, lamps, computers, DVD/Blu-ray players, game consoles, printers, scanners and handheld devices such as tablets. Review the Terms & Conditions for a full list of coverage details.

There are several exclusions detailed in the Terms & Conditions. Please review the T&C’s for the full list. Here are a few of the items not covered: Heating and air conditioning systems, internal electrical systems, electrical plumbing equipment including sump pumps, medical or life support equipment and electric vehicles of any kind. 

Repair or replacement of the covered electrical products of the same capacity or functionality, and if necessary, removal of electrical products within your home.

Customers must file a claim by calling the HomeServe 24-hour repair hotline at 1-866-277-3706 within 30 days of a Surge to start a claim. You must provide details of the Surge and an inventory list of all the covered electrical products affected.

Coverage provides up to $1,000 per annual term. 

If HomeServe determines that a failed electrical product on the inventory list cannot be repaired, HomeServe will provide a like-for-like replacement, and if necessary, removal of the electrical product subject to your benefit limit.

Yes, covered repairs or replacement include a 90-day repair or replacement guarantee.

There is no fee to make a service call.