Residential FAQ

OPPD phone lines are open from 7 a.m. until 8 p.m. Monday through Friday. You can conduct many different transactions this way. To access customer service, please call 402-536-4131 in the Omaha area, and 877-536-4131 outside of the metro area.

Additional contact information 

Yes. Click here to make an online payment. You will need your 10-digit account number and ZIP code of your mailing address. 

Yes. OPPD’s Energy Assistance Programs help disadvantaged families pay energy-related expenses, primarily during the spring, summer and fall months. The program is administered through the Heartland Chapter of the American Red Cross. 

From time to time, you may have the opportunity to submit information to OPPD by participating in surveys, or providing suggestions through the Website and/or via email addressed from yourvoice@oppd.com.

OPPD's rates are well below the national average. In addition, OPPD offers a lower winter electric rate from Oct. 1 through May 31, the winter heating season, for qualifying customers who purchase and install a high-efficiency heat pump. LEARN MORE about OPPD rates.

Be sure to check fuses and breakers as soon as possible. Outages are often caused by a blown fuse or tripped breaker.

You can report a power outage using our online form, or by calling 1-800-554-6773 (The 1-800 prefix must be dialed even if the call is local.)

If a power outage occurs due to damage to the service line to your home, you may need to contact an electrician to have the line repaired. For more information, please see our When to Call an Electrician web page. 

There are many possible causes, such as weather conditions, for momentary power outages. Momentary power outages are brief interruptions in power that last less than three seconds. Typically, momentary outages last less than one second. They often cause a "blink" in your lights. You can help avoid many of the problems caused by momentary outages by taking some precautions in your own home or office. READ MORE

There are a number of steps you can take to make your home energy-efficient during the summer and winter seasons. READ MORE

Yes, CLICK HERE for information about generators.