This toolkit provides resources to help you answer questions and proactively communicate about topics such as outage preparedness, power restoration, equipment damage, power line safety, generators and more.
Frequently Asked Questions
How can I report my outage? I’ve tried calling OPPD several times and can’t get through.
OPPD has multiple ways for customers to report outages:
If my neighbor reported the outage, why should I report my outage to OPPD?
It’s important that all customers report outages to assist us in determining the breadth of the outage. If your home is still without power, it’s important to let OPPD know, as the service line feeding your individual home could be damaged.
What is my best source for information?
The latest outage information can be found on OPPD's power outage map. During major outages, updates and education can also be found by following OPPD on Facebook, X (OPPDCares & OPPDstorm) and NextDoor.
Materials to help you communicate
Outside of resharing messages posted on OPPD's social media pages, we encourage you to utilize the following materials on your own channels. Please keep this page bookmarked so you can refer back for any new or updated materials.
How to use this items in this toolkit:
Locate and expand a topic below.
Copy the captions directly or customize them to reach your audience.
To download the assets for a topic, click the orange "DOWNLOAD ASSETS" button.
Caption: OPPD strives to produce reliable electricity, but unfortunately power outages are inevitable. Preparing for extended outages is a great exercise in readiness.
Caption: In the event severe storms cause damage and power outages, always assume downed power lines are live and dangerous. Report outages and downed power lines on private property at MyOPPD.com or by calling 1-800-554-6773. Downed power lines on public property should be reported by calling 911.
This video from OPPD has some great tips on how to prepare an emergency kit so your family is prepared if sever weather strikes your home.
Restoring Power
Caption: When a major outage occurs, OPPD crews kick into high gear to restore power. Safety is our number one priority and the reason for our methodical approach to restoration. Most of the time, several of these steps are happening simultaneously.
Caption: Do you have tree damage on your property following a wind storm? OPPD’s expert tree crews and repair teams have processes in place to clear the lines and restore power to your home. Until OPPD arrives and gives you the “all-clear”, it is best to assume the power lines are live and dangerous, and you shoud stay away from electrical lines or anything touching those lines.
Caption:OPPD’s storm restoration efforts are in full force. OPPD is responsible for fixing the power line that leads to your home, but if there is damage to the power mast, meter socket, or the area of your home surrounding where power enters your home, please contact your inspection and permitting agencies and a private electrician to make repairs.
Caption: If the weatherhead, service stack, riser conduit, meter box or ground wire and rod are damaged, customers must contact a private electrician to make the repairs. If there is only damage to the meter and/or service line, OPPD is responsible for making repairs.
Caption: Downed power lines are very dangerous! Steer clear of any power lines you see on roadways or in your yard and always call OPPD to report a downed line.
Caption: Generators aren't just for camping and farm equipment. When used safely, they can be crucial when unexpected outages occur in your home. Here are some tips to keep you and your family safe.
Caption: OPPD is working hard to restore power as quickly as possible, but restoration in some areas will take time. Here are some food safety tips to keep in mind during power outages. Customers participating in the SNAP Program may also be eligible for replacement benefits by calling AccessNebraska at 402-595-1258 or 1-800-383-4278.
Caption: Traffic lights are a safety device often taken for granted. Power outages may also cause traffic lights to lose service, and it may take hours or even days for power to be restored. To prevent serious traffic accidents when traffic lights are out, travelers should treat intersections as a 4-way stop.