Everyday concerns toolkit.
This toolkit provides resources to help you answer questions and proactively communicate about topics such as security, scams, infrastructure, communications, outage reporting and roadside safety.
Frequently Asked Questions
I received a call from someone threatening to cut my power if I didn't pay my bill. Is this a scam?
My power is out. What should I do?
Materials to help you communicate
Outside of resharing messages posted on OPPD's social media pages, we encourage you to utilize the following materials on your own channels. Please keep this page bookmarked so you can refer back for any new or updated materials.
How to use this items in this toolkit:
- Locate and expand a topic below.
- Copy the captions directly or customize them to reach your audience.
- To download the assets for a topic, click the orange "DOWNLOAD ASSETS" button.
- Post to Facebook, X, Instagram, Nextdoor or LinkedIn.
Security
Caption: When it comes to security of OPPD’s remote sites, such as substations, the best policy is “see something, say something.” Below is an example of OPPD’s maintenance vehicles that you may see at substation sites or working on transmission or distribution lines. OPPD’s logo will be prominently displayed on all of their vehicles, and any unmarked vehicles or vehicles or individuals that seem out of place should be immediately reported, with the first call being to local law enforcement, and with OPPD’s corporate security team also being notified.
Electrical Infrastructure
Caption: To understand what OPPD considers critical infrastructure and how homes and businesses receive power, a basic understanding of the electrical network OPPD owns and maintains is important. Electricity is produced at generating facilities, such as Nebraska City Station or Platteview Solar Farm, and is sent out via large transmission lines. Transmission lines are typically located on taller towers as they operate at a higher voltage than the distribution lines that power homes. Transmission lines connect to substations which are located throughout the service territory, where the electricity’s voltage is lowered and sent out through distribution lines, which connect to homes and businesses. Each of these pieces of infrastructure are critical to power distribution, and damage to a transmission or distribution line, or a substation or generating facility coming off line has the potential for major disruptions.
Caption: Does your neighborhood have above-ground powerlines, or below-ground powerlines? There are pros and cons to both, with multiple factors OPPD has to consider when installing new infrastructure or upgrading infrastructure in your neighborhood.
Outage Reporting
Caption: Report outages and downed lines on private property at oppd.com, on the OPPDconnect app or by calling 1-800-554-6773. A few reminders:
- Stay away from downed power lines and assume they are live and extremely dangerous.
- For everyone's safety, please avoid approaching our crews while they work.
- Road conditions can change fast—monitor them at 511.nebraska.gov.
- If you or a loved one relies on powered medical equipment, make sure you have an emergency plan in place.
- For updates, visit StormAndOutage.com
Roadside Safety
Caption: Safety on the road is everyone's responsibility. If you see an OPPD crew working, slow down and move over when possible. By driving safely, you can help our crew members return home safely to their loved ones.
For questions or more information, contact the OPPD Government Affairs Team:
Michaela Valentin
Government & Community
Relations Manager
402-982-9872
Dustin Marvel
Government & Community
Relations Manager
712-527-0208
Chris Meeks
Government & Community
Relations Strategist
402-676-8209