Residential FAQ

When are OPPD customer service lines open?

OPPD phone lines are open from 7 a.m. until 8 p.m. Monday through Friday. You can conduct many different transactions this way. To access customer service, please call 402-536-4131 in the Omaha area, and 877-536-4131 outside of the metro area.

Additional contact information

Can I pay my OPPD bill online?

Yes. Click here to make an online payment. You will need your 10-digit account number and ZIP code of your mailing address.

Does OPPD offer assistance to customers struggling to pay energy bills?

Yes. OPPD’s Energy Assistance Programs help disadvantaged families pay energy-related expenses, primarily during the spring, summer and fall months. The program is administered through the Heartland Chapter of the American Red Cross.

Does OPPD contact customers requesting feedback?

From time to time, you may have the opportunity to submit information to OPPD by participating in surveys, or providing suggestions through the Website and/or via email addressed from yourvoice@oppd.com.

What are OPPD's rates?

OPPD's rates are well below the national average. In addition, OPPD offers a lower winter electric rate from Oct. 1 through May 31, the winter heating season, for qualifying customers who purchase and install a high-efficiency heat pump. LEARN MORE about OPPD rates.

My power is out. What should I do?

Be sure to check fuses and breakers as soon as possible. Outages are often caused by a blown fuse or tripped breaker.

You can report a power outage using our online form, or by calling 1-800-554-6773 (The 1-800 prefix must be dialed even if the call is local.)

If a power outage occurs due to damage to the service line to your home, you may need to contact an electrician to have the line repaired. For more information, please see our When to Call an Electrician web page.

I’ve just experienced a momentary power outage. What was its cause?

There are many possible causes, such as weather conditions, for momentary power outages. Momentary power outages are brief interruptions in power that last less than three seconds. Typically, momentary outages last less than one second. They often cause a "blink" in your lights. You can help avoid many of the problems caused by momentary outages by taking some precautions in your own home or office. READ MORE

How can I prepare my home for the winter/summer season?

There are a number of steps you can take to make your home energy-efficient during the summer and winter seasons. READ MORE

Does OPPD offer tips on home generators?

Yes, CLICK HERE for information about generators.

Don't see your question listed above?

To access customer service for non-outage-related issues, please call 402-536-4131 in the Omaha area, and 1-877-536-4131 outside of the metro area, or email customerservice@oppd.com. OPPD's customer service office is open Monday through Friday, 7 a.m. to 8 p.m.

Outside of regular business hours, customers should call 1-800-554-OPPD (6773) to report outages and emergencies.
(The 1-800 prefix must be dialed even if the call is local.)